Our Return Policy in short

  • Contact Problemsolver before returning any items.
  • You can return the product within 14 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
  • If a package is unclaimed you might have to pay a handling fee.

Return Policy


Please contact Problemsolver before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Problemsolver and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and for your safety, please provide us with a tracking number. Problemsolver suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Problemsolver will make a refund of eligible returns. 

Returning a Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Problemsolver is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. 

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 7 days, Problemsolver reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs. 

For shipments returned to Problemsolver due to incorrect or missing address information (as provided by the customer), original shipping charges are non-refundable and charges to re-ship items will apply.

For shipments redused by the recipient for any reason, or for shipments returned to Problemsolver for non-payment of Customs Duties and Taxes, product and shipping charges are non-refundable.

All enquiries: hello@problemsolver.rocks